Professional qualifications and Policy
Rachel Oliveira is a fully qualified and insured IBCLC member.
IBCLC certification number L-311884
Rachel has a BSc in midwifery from The University of Leeds and a Masters additional module in Frenulotomy (tongue tie divisions) from the University of Hull.
TERMS & CONDITIONS
VIDEO-CALL/PHONE CONSULTATION TERMS
I give my consent for the lactation consultant to work with me and my baby during this consultation for my breastfeeding concern. This consent is for video-call and phone consultations, and information sent by e-mail, or text, and includes appropriate follow-up contacts.
I understand that a lactation consultation may involve:
Observation of my breastfeeding, and suggestions to enhance latch or position;
Demonstration of equipment or supplies and techniques.
I understand it is my responsibility to contact the lactation consultant with progress reports, questions or concerns.
I give my consent for the lactation consultant to release any information acquired in the evaluation and/or management of myself and/or my child to our health care providers. I understand the lactation consultant may contact my GP or my child’s GP/care provider if she feels it is necessary.
I give my consent for the lactation consultant to use clinical information obtained during our sessions for the education of other healthcare providers and mothers about lactation. I won’t be identified in any way, but aspects of my situation may be described and discussed.
I understand that for this consultation and all follow-up, the lactation consultant will protect the privacy of my personal health information as required by the Code of Ethics of the International Board of Lactation Consultant Examiners, the Standards of Practice of the International Lactation Consultant Association.
In accordance with GDPR 2018, you must be informed what Data will be requested from you, how that Data will be processed or shared, and what your rights are in relation to that Data. I will only request information that I need to provide my services effectively and safely. I will retain your consultation Data for a period of 25 years as per Government requirements. Your information will not be used for marketing purposes. The Data held about you will include name, age, address, email, your child’s name and date of birth, medical history, consultation notes, and may include a baby’s weight chart, care plan, and a report to your GP. Information may be shared with your health professionals (see above). You have the right to request access to your personal Data. You also have the right to correction of that Data and deletion (where appropriate). If you are not happy with how your Data is managed, you have a right to complain. I reserve the right to contact you in the future regarding other services.
I understand that bookings are eligible for a refund upon cancellation via email if more than 72 hours notice is given before the scheduled appointment. However, outside these conditions, bookings are non-refundable. In the event of a refund request meeting the specified conditions, a £25 administrative fee will be deducted from the refund.
I understand total payment is expected when booking the consultation and any extra time required will be charged inn addition.
Upon booking, Please confirm to Rachel Oliveira via the checkbox in the booking form, that you have read and understood these terms and conditions.
HOME VISIT CONSULTATION TERMS
I give my consent for the lactation consultant to work with me and my baby during this consultation for my breastfeeding problem/concern. This consent is for visits, phone conversations, and information sent by e-mail, or text, and includes appropriate follow-up contacts.
I understand that a lactation consultation may involve:
Touching my breasts and/or nipples for the purposes of assessment;
Inserting gloved fingers into my baby’s mouth to assess suck;
Observation of a breastfeed, and suggestions to enhance latch or position;
Demonstration of equipment or supplies and techniques.
I understand it is my responsibility to call the lactation consultant with progress reports, questions or concerns.
I give my consent for the lactation consultant to release any information acquired in the evaluation and/or management of myself and/or my child to our health care providers. I understand the lactation consultant may contact my GP or my child’s GP/care provider if the lactation consultant feels it is necessary.
I give my consent for the lactation consultant to use clinical information obtained during our sessions for education of other health care providers and mothers about lactation. I won’t be identified in any way, but aspects of my situation may be described and discussed.
I understand total payment is expected prior to any consultation and any extra time required charged accordingly.
I understand that for this lactation consultation and all follow-up, the lactation consultant will protect the privacy of my personal health information as required by the Code of Ethics of the International Board of Lactation Consultant Examiners, the Standards of Practice of the International Lactation Consultant Association.
In accordance with GDPR 2018 you must be informed what Data will be requested from you, how that Data will be processed or shared and what your rights are in relation to that Data. I will only request information that I need in order to provide her services effectively and safely. I will retain your consultation Data for a period of 25 years as per Government requirements. Your information will not be used for marketing purposes. The Data held about you will include name, age, address, email, your child’s name and date of birth, medical history, consultation notes, and may include a baby’s weight chart, care plan and a report to your GP. Information may be shared with your health professionals (see above). You have the right to request access to your personal Data. You also have the right to correction of that Data and deletion (where appropriate). If you are not happy with how your Data is managed, you have a right to complain. I reserve the right to contact you in the future regarding other services.
I understand that bookings are eligible for refund upon cancellation via email, if more than 72 hours notice is given before the scheduled appointment. However, outside these conditions, bookings are non-refundable. In the event of a refund request meeting the specified conditions, a £25 administrative fee will be deducted from the refund.
I understand total payment is expected when booking the consultation and any extra time required will be at an extra fee.
I understand that if I live outside of a Leeds postcode I should email Rachel (icon at top of page) first to establish any additional travel costs.
Upon booking, Please confirm to Rachel Oliveira via the checkbox in the booking form, that you have read and understood these terms and conditions.